Last Updated: September 17, 2026

Welcome to The Movers Calgary. These Terms of Service (“Terms”) govern your access to and use of our website at https://themoverscalgary.org/ and the moving and related services provided by The Movers Calgary (“The Movers,” “Company,” “we,” “our,” or “us”).

By accessing our website, requesting a quote, booking a move, submitting your information, or using our services, you agree to these Terms.

1. AGREEMENT TO TERMS

By accessing or using our website or services, you confirm that you are at least 18 years old or otherwise legally capable of entering into a binding agreement.

Your continued use of our website constitutes acceptance of these Terms and any future updates made in accordance with these Terms.

2. DESCRIPTION OF SERVICES

The Movers Calgary provides professional moving and related services, which may include:

Local Moving

Long-Distance Moving

Residential Moving

Commercial Moving

Packing Services

Loading and Unloading

Furniture Assembly and Rearranging

Internal Home Moves

Storage Inbound and Outbound Moving

Labour-Only Moving Services

Junk Removal

Other related moving and relocation services

Quotes and estimates provided through our website, by phone, or through other communications are based on the information available when the estimate is prepared.

Final pricing may vary depending on factors such as:

Final scope of work

Number and type of items being moved

Accessibility of the property

Moving distance

Additional labour or moving time

Packing requirements

Specialty, oversized, or unusually heavy items

Stairs or long carries

Waiting time or delays

Scheduling changes

Customer-requested changes

Other circumstances affecting the move

Applicable pricing and payment requirements may also be included in your quote, booking confirmation, invoice, moving agreement, or other service documentation.

3. USER RESPONSIBILITIES

When using our website or services, you agree to:

Provide accurate and complete information

Maintain current contact information

Provide accurate pickup and delivery addresses

Provide reasonable information about the items being moved

Disclose oversized, unusually heavy, fragile, valuable, or specialty items before the move

Provide accurate information regarding stairs, elevators, parking, access restrictions, or other conditions that may affect the move

Cooperate with scheduling and communications

Follow reasonable safety instructions from our moving team

Avoid providing false, misleading, or fraudulent information

Use our website and services only for lawful purposes

You are responsible for ensuring that information provided to The Movers Calgary is accurate.

4. ACCEPTABLE USE

You agree not to:

Use our website for unlawful or fraudulent purposes

Attempt unauthorized access to our website, systems, accounts, or networks

Upload or distribute viruses, malware, or harmful code

Interfere with website operation or security

Collect information about other users without authorization

Copy or distribute protected website content without permission

Misrepresent your identity

Use automated systems to improperly access or interfere with our website

We reserve the right to restrict or terminate website access where we reasonably believe these Terms have been violated.

5. QUOTES, PRICING, PAYMENTS & BILLING

Pricing and payment terms will be communicated through your quote, booking confirmation, invoice, service agreement, or other applicable documentation.

Our publicly advertised starting rates may be subject to minimum booking requirements and other applicable conditions.

Additional charges may apply when the scope or circumstances of a move change, including:

Additional labour

Additional moving time

Packing materials or services

Specialty item handling

Stairs or long carries

Additional stops

Changes in inventory

Access limitations

Waiting time or customer-caused delays

Changes requested after booking

Additional services requested by the customer

Payment is due according to the terms agreed upon for the applicable service.

Submitting a quote request does not automatically constitute a confirmed booking. A move is considered scheduled only after required booking procedures have been completed and confirmation has been provided by The Movers Calgary.

6. COMMUNICATIONS

When you submit your contact information, request a quote, book a service, or otherwise communicate with The Movers Calgary, we may contact you regarding your inquiry or services through:

Email

SMS/text messages

Phone calls

Appointment and booking reminders

Quote follow-ups

Scheduling communications

Moving updates

Service notifications

Customer support communications

Marketing communications where appropriate consent has been provided

Submitting an inquiry does not automatically authorize promotional SMS communications where separate consent is required.

7. SMS MESSAGING TERMS

By expressly opting in to receive SMS communications from The Movers Calgary, you agree to the following terms.

Types of Messages

Depending on your interaction with us and the consent you provide, messages may include:

Moving estimates and quotes

Booking confirmations

Scheduling updates

Moving reminders

Service updates

Customer support

Quote follow-ups

Information regarding requested moving services

Promotional communications where you have expressly opted in

Consent

Consent to receive SMS messages is not a condition of purchasing goods or services from The Movers Calgary.

Opt-Out

You may cancel SMS communications at any time by replying:

STOP

After your opt-out request is processed, you will no longer receive applicable SMS messages unless you subsequently opt in again.

Help

For assistance, reply:

HELP

You may also contact:

Phone: +1 587-897-8487
Email: [email protected]

Message Frequency & Charges

Message frequency may vary. Message and data rates may apply.

Wireless carriers are not liable for delayed or undelivered messages.

SMS Privacy

We do not sell or rent SMS opt-in information.

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes.

Text messaging originator opt-in data and consent will not be shared with third parties except aggregators and providers of text messaging services as necessary to deliver the messages.

For more information, please review our Privacy Policy.

These provisions follow the same STOP, HELP, consent, carrier, frequency, and SMS privacy structure contained in the supplied terms.

8. INTELLECTUAL PROPERTY

All website content, including text, logos, branding, graphics, photographs, designs, layouts, software, and other materials, is owned by or licensed to The Movers Calgary unless otherwise stated.

You may not copy, reproduce, modify, distribute, republish, sell, or commercially exploit our website content without prior written authorization from The Movers Calgary or the applicable rights holder.

9. DISCLAIMERS

Our website is provided on an “as is” and “as available” basis to the extent permitted by applicable law.

While we strive to provide accurate and current information, we cannot guarantee:

Continuous website availability

Error-free website content

Uninterrupted electronic communications

That website information will always be current

That an initial estimate will remain unchanged if the scope or circumstances of a move change

Moving schedules and service times may be affected by traffic, weather, road conditions, building restrictions, safety concerns, mechanical issues, customer delays, emergencies, or other circumstances outside our reasonable control.

Nothing in these Terms excludes any warranty, consumer protection, or liability that cannot legally be excluded.

10. LIMITATION OF LIABILITY

To the fullest extent permitted by applicable law, The Movers Calgary will not be liable for indirect, incidental, special, consequential, exemplary, or punitive damages arising solely from your use of our website or digital services.

Liability associated with moving services, including loss of or damage to property, may also be governed by the applicable quote, moving agreement, insurance provisions, valuation terms, or other service agreement.

Nothing in these Terms limits liability where such limitation is prohibited by applicable law.

11. INDEMNIFICATION

To the extent permitted by applicable law, you agree to indemnify and hold harmless The Movers Calgary and its owners, employees, contractors, representatives, and service providers from claims, damages, liabilities, losses, costs, or expenses resulting from:

Your unlawful use of our website

Your material violation of these Terms

False or fraudulent information you submit

Your violation of applicable laws

Your infringement of another person's rights

This provision does not require indemnification where it cannot lawfully be required.

12. TERMINATION

The Movers Calgary reserves the right to suspend or terminate access to its website or online services when we reasonably believe a user has:

Violated these Terms

Engaged in fraudulent activity

Misused the website

Attempted to compromise website security

Engaged in abusive or unlawful conduct

Termination does not eliminate obligations or liabilities that accrued before termination.

13. GOVERNING LAW

These Terms are governed by and interpreted in accordance with the applicable laws of Alberta and the federal laws of Canada applicable therein.

Subject to applicable law and any separate moving or service agreement, disputes relating to these Terms will be handled by courts of appropriate jurisdiction in Alberta.

14. CHANGES TO THESE TERMS

The Movers Calgary may update these Terms periodically to reflect changes in our services, website, technology, business practices, or applicable requirements.

Changes become effective when the revised Terms are posted to our website unless otherwise stated.

We encourage visitors to review these Terms periodically.

15. CONTACT INFORMATION

If you have questions about these Terms or our services, please contact:

The Movers Calgary
Calgary, Alberta, Canada

Phone: +1 587-897-8487
Email: [email protected]
Website: themoverscalgary.org

Effective Date: September 17, 2026
Last Updated: September 17, 2026