Last Updated: September 17, 2026

The Movers Calgary (“The Movers,” “Company,” “we,” “our,” or “us”) respects your privacy and is committed to protecting your personal information.

This Privacy Policy explains how we collect, use, store, and protect information when you visit our website, request a quote, book moving services, communicate with our team, or otherwise use our services.

This Privacy Policy applies to themoverscalgary.org and all related communications and services provided by The Movers Calgary.

1. INFORMATION WE COLLECT

Personal Information

When you contact us, request a quote, schedule a move, submit a form, or otherwise interact with The Movers Calgary, we may collect:

Full name

Email address

Phone number

Pickup and delivery addresses

Moving dates

Appointment and scheduling details

Moving, packing, and storage requirements

Service preferences

Information about items or property being moved

Billing or payment information, when applicable

Any other information you voluntarily provide

Automatically Collected Information

When you visit our website, we may automatically collect:

IP address

Browser type

Device information

Operating system

Pages visited

Website interactions

Date and time of visits

Referral source

Cookie identifiers

2. HOW WE COLLECT INFORMATION

We may collect information through:

Website contact forms

Quote and estimate request forms

Online booking and scheduling forms

SMS opt-in forms

Phone calls

Email communications

Customer service interactions

Cookies and similar technologies

Advertising platforms

CRM and automation platforms

Other interactions you initiate with The Movers Calgary

3. HOW WE USE YOUR INFORMATION

We may use your information to:

Prepare moving estimates and quotes

Schedule and coordinate moving services

Provide local and long-distance moving services

Provide packing, loading, unloading, and related services

Coordinate pickup and delivery

Respond to customer inquiries

Send booking confirmations and reminders

Provide moving and scheduling updates

Follow up regarding requested estimates or services

Provide customer support

Process payments, when applicable

Improve our website and customer experience

Deliver authorized SMS and email communications

Maintain appropriate business records

Prevent fraud, misuse, and security threats

Comply with applicable legal requirements

4. SMS & COMMUNICATIONS

By voluntarily providing your mobile phone number and expressly opting in through our website, quote forms, booking forms, or another authorized opt-in method, you consent to receive text messages from The Movers Calgary.

Messages may include:

Quote and estimate follow-ups

Booking confirmations

Appointment reminders

Moving and scheduling updates

Customer service communications

Service notifications

Information related to your requested moving services

Promotional communications where you have expressly consented

Message frequency may vary. Message and data rates may apply.

Consent to receive SMS messages is not a condition of purchasing any goods or services from The Movers Calgary.

You may opt out at any time by replying STOP.

For assistance, reply HELP or contact The Movers Calgary directly.

SMS Privacy

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes.

Text messaging originator opt-in data and consent will not be shared with any third parties, except aggregators and providers of text messaging services as necessary to deliver the messages.

SMS consent and mobile numbers collected for SMS purposes will not be sold, rented, or shared with third parties or affiliates for their own marketing or promotional purposes.

5. DATA SHARING

The Movers Calgary does not sell or rent customer or lead information.

We do not share customer or lead information with third parties or affiliates for their own marketing or promotional purposes.

We may provide limited information to trusted service providers when reasonably necessary to:

Provide requested moving services

Process customer requests

Coordinate appointments

Provide customer support

Maintain website functionality

Facilitate authorized communications

Process payments

Maintain website and account security

Comply with applicable legal obligations

Service providers may process information only as necessary to perform services on our behalf.

6. COOKIES & TRACKING TECHNOLOGIES

Our website may use cookies and similar technologies to provide website functionality, understand website usage, improve the customer experience, measure website performance, and evaluate advertising effectiveness.

You can manage or disable cookies through your browser settings. Disabling certain cookies may affect some website functionality.

7. DATA SECURITY

The Movers Calgary uses reasonable administrative, technical, and organizational safeguards designed to protect personal information against unauthorized access, use, alteration, disclosure, loss, or destruction.

No electronic transmission or storage system can be guaranteed to be completely secure. We use commercially reasonable measures designed to protect information entrusted to us.

8. DATA RETENTION

We retain personal information only for as long as reasonably necessary to:

Provide requested services

Manage customer relationships

Respond to inquiries

Complete transactions

Provide customer support

Maintain appropriate business records

Comply with legal requirements

Resolve disputes

Enforce agreements

Protect our business and customers

When information is no longer reasonably required, we may securely delete or anonymize it, subject to applicable legal and recordkeeping requirements.

9. THIRD-PARTY SERVICE PROVIDERS

The Movers Calgary may use trusted third-party providers to support:

Website hosting

Customer relationship management (CRM)

SMS and email communications

Appointment scheduling

Telecommunications

Analytics

Advertising

Payment processing

Security

Other necessary business functions

These providers may process information only as necessary to provide services on our behalf.

The use of these providers does not authorize them to use customer information or SMS consent for their own marketing or promotional purposes.

10. YOUR PRIVACY RIGHTS & CHOICES

Depending on applicable law, you may have the right to:

Request access to personal information we maintain about you

Request correction of inaccurate information

Request deletion of eligible personal information

Withdraw consent where applicable

Opt out of promotional communications

Manage certain cookie preferences

We may need to verify your identity before processing certain requests.

11. OPT-OUT INSTRUCTIONS

SMS Messages

To unsubscribe from SMS communications, reply:

STOP

For assistance, reply:

HELP

Email Communications

You may unsubscribe from promotional emails using the Unsubscribe link included in the email or by contacting us directly.

You may continue to receive necessary transactional or service-related communications after opting out of promotional messages.

12. CHILDREN'S PRIVACY

Our website and moving services are not directed toward children under the age of 13.

The Movers Calgary does not knowingly collect personal information directly from children under 13. If we learn that such information has been collected without appropriate authorization, we will take reasonable steps to delete it.

13. CHANGES TO THIS PRIVACY POLICY

The Movers Calgary may update this Privacy Policy periodically to reflect changes in our services, technology, business practices, or applicable legal requirements.

Any changes will be published on this page with an updated Last Updated date.

14. CONTACT INFORMATION

If you have questions about this Privacy Policy, our privacy practices, or your personal information, please contact:

The Movers Calgary
Calgary, Alberta, Canada
Phone: +1 587-897-8487
Email: [email protected]
Website: themoverscalgary.org

Last Updated: September 17, 2026